Contract Coverage: Vendors responding to this invitation must be able to provide 24 hour-a-day coverage for the entire contract period. This is a mandatory requirement you must be willing to meet due to the facilities being penal institutions. a. Regular Hours: Defined as the hours of operation your business is usually open to the general public. State these hours in the proper space provided on the Vendor Information sheets. b. After Regular Hours: Defined as those hours you are normally closed to the general public. c. Emergency Status Calls After Regular Hours: Routine hours of operation will normally be sufficient for requirements of this invitation; however, there are times that a location may not be able to wait for normal working hours and will have to call you during after-hours under emergency status. This is a mandatory requirement you must be willing to meet due to the facilities being penal institutions. If you need to charge a fee for such calls, you must show this as a per call charge in the proper space on Exhibit C – Mandatory Cost Proposal Worksheet
