The PMS solution will include the following components: Functional Requirements Guest Management: Guest check-in/check-out system Reservation management (including direct and online bookings) Guest profiles and preferences Communication (emails, SMS notifications) Front Desk Operations: Room availability management Room rate management and discounts Inventory management for rooms and services Billing and Payments: Generation of invoices and receipts Payment processing and integration with gateways (e.g., credit cards, mobile payments) Integration with accounting software Housekeeping Management: Housekeeping task assignments and tracking Real-time updates on room status (clean, dirty, in maintenance) Reporting and Analytics: Daily, weekly, and monthly reports Financial performance tracking Occupancy and room revenue reports
