Please note: This is a Sole Source Notification. Rev-Trac Support The Support Fees Provide: 24x7 Desk Access Updates and Patches Upgrades Rev-Trac Users Access Support Four Ways: Direct phone contact to the support team Phone contact to the 24X7 Rev-Trac Help Desk E-mail Website Support Area Hot line support is facilitated through the Rev-Trac 24x7 Help Desk (toll-free call) where problems are logged and an escalation procedure followed depending on the nature of the problem logged. Most calls are responded to within 20-30 minutes, if not sooner. Every support request or inquiry is logged and tracked through its conclusion, which may require an appropriate e-mail response, bug fix, Rev-Trac update recommendation, or new development.
