The City of Laredo seeks a software solution that enhances data accessibility, operational efficiency, and regulatory compliance in environmental health operations. The system should support public health inspections, licensing, complaint tracking, and financial management, making it an all-in-one solution for environmental health management. Desired Key Features: Cloud-Based Infrastructure: Secure, remote-access system hosted within the continental U.S. Mobile Inspections: Offline-capable mobile apps for real-time data collection. Permitting & Licensing: Automated workflows for streamlined application processing. Complaint Tracking & Investigation: Centralized database for complaints and follow-up actions. Billing & Payment Processing: Integration with financial systems for invoicing and fee collection. Interoperability: Seamless integration with GIS, lab systems, and reporting tools. Data Security & Compliance: Must comply with HIPAA, CLIA, and federal/state regulations. Unlimited User Training & Support: Ongoing training and 24/7 customer support. User interface: Client should be able to have a portal to fill out and submit applications for permits. Ability to have the software in both English and Spanish.
