The intent of this eRFP is to establish a statewide contract for Car Rental Services that includes three (3) service options: Capitol Hill Car Rental (CHCR), In-State Car Rental (ISCR), and Airport Car Rental (APCR). The State intends to award contracts to responsive and responsible supplier(s), who at the minimum, will meet the following: Provide a reliable and easily accessible vehicle reservation system that is available via telephone, internet, or in person at the supplier’s rental locations. Ensure that vehicles are available at the time and location specified in the reservation. Provide clean, mechanically sound, roadworthy vehicles with a sufficient amount of gas to renters within thirty (30) minutes of arrival at a rental location. Provide emergency assistance to resolve the issue or replace an impaired vehicle within two (2) hours of initial notification. Process vehicle returns quickly and provide Renters with a detailed receipt. Timely and accurately provide invoices and receipts. Provide excellent Customer Service.
