a. The proposer must provide, at no cost to CCDC, a telephone system (TS) for the detainee population that processes prepaid and pre-approved free calls only. The TS must allow for a detainee-to-phone ratio of no less than 9:1. The system must include state-of-the-art phones utilizing, at a minimum, voice recognition and PIN-based user identification. b. The proposer’s telephone system and all related detainee communication services must be administered through a single, web-based administrative platform to streamline operations and reduce staff burden. c. The proposer must provide, at no cost to CCDC, detainee telephone stations composed of durable equipment suitable for the jail environment. d. The proposer must provide, at no cost to CCDC, cordless telephone stations to be utilized in certain high-risk areas to reduce the risk of detainee self-harm. These areas will be determined by CCDC personnel and are subject to change according to the housing needs and requirements of CCDC...
