The roles and responsibilities of CONTRACTOR specific to the services described in this SOW include, but are not limited to, those outlined as follows: • Provide OC ACCESS Eligibility Assessments, Travel Training and Marking and Tethering services, either directly or through subcontract arrangement(s), as described in this SOW and in compliance with AUTHORITY operating policies and procedures, as well as all applicable federal, state and local laws and regulations. • Recruit, hire and train all personnel, including management, to proficiency as appropriate to their duties. • Provide on-going management and supervision of services provided. • Investigate all customer comments received through the OCTA Customer Information Center within prescribed timeframes and develop and implement corrective action plans when necessary. • Prepare and submit all operating reports on time and in the prescribed formats. • Develop, receive approval from AUTHORITY, and implement Lost and Found policies and procedures. • Provide required office equipment and any other equipment deemed necessary to operate OC ACCESS Eligibility Assessments, Travel Training and Marking and Tethering services, including but not limited to, computer tablets for OC ACCESS Eligibility Assessments, computer equipment to perform transit training workshops, and tape and tethers to perform marking and tethering services. • Attend OCTA Board of Directors (Board), Board Committee, and Accessible Transit Advisory Committee meetings when required by AUTHORITY staff. • Coordinate and conduct monthly contractor meetings, or more often if requested by the AUTHORITY, that address the status of the operation, challenges faced and what steps will be implemented to overcome those challenges, identify areas for analysis and improvement. Management representatives for subcontractor(s) providing service on behalf of CONTRACTOR are required to be in attendance.
