Task 1: Program Management and Administration 1. Develop, implement and manage work plans and schedules. 2. Coordinate contract activities, communications, and record-keeping. 3. Develop and maintain a comprehensive Quality Management Plan (QMP) to ensure the delivery of high-quality work products for the Express Lanes program in an efficient manner. The QMP will outline the standards, processes, and procedures to be implemented throughout the lifecycle of the project. 4. Prepare monthly progress reports, invoicing, and perform quality assurance activities following the Quality Management Plan. 5. Represent SMCEL-JPA on regional Boards and Committees as requested by SMCELJPA Board and/or the Executive Council. 6. Facilitate information exchange among stakeholders through memos and meetings. Task 2: SMCEL-JPA Board and Stakeholder Support This task involves providing comprehensive support to the SMCEL-JPA Board to ensure informed decision making and effective oversight of tolling policies, operations and programs. The Consultant shall: 1. Regularly report to the SMCEL-JPA Board on tolling policies, system performance, and financial impacts. 2. Prepare meeting materials, talking points, presentations, and staff reports. 3. Conduct policy research and prepare data-driven recommendations, providing an understanding of the program implications. 4. Collaborate with the Executive Council, staff, and partner agencies to respond inquiries from Board members and stakeholders. 5. Advise on strategic opportunities, emerging challenges, and key decisions to support program success.
