The selected service provider will be required to design, configure, implement and support the cloud-based recording solution. System Requirements • National Emergency Number Association (NENA) i3 Compliant o The solution must conform to NENA i3 specifications, ensuring compliance with NG911 system architecture, including the Emergency Services Routing Proxy (ESRP), Location Information Server (LIS), and Session Initiation Protocol (SIP) interfaces. • Next Generation 911 (NG911) Multimedia Recording o Support to real-time recording of all NG911 communications channels: ▪ Voice (VoIP/SIP-based, legacy public switched telephone network (PSTN) ▪ SMS/Text-to-911 and Real-Time Text (RTT) ▪ Video and multimedia data ▪ Location data from NG911 systems ▪ Emergency alerts or messages received through NG911 interfaces o Automatic logging of metadata for each session, including caller information, call taker, time, location data, and type of media o Geo-tagged recording capability o Screen recording of Computer Aided Dispatch (CAD) workstations during call recording
