The offeror shall be responsible for the embossing and printing of the procurement cards. The offeror will be required to mail all cards issued within five (5) to ten (10) business days or sooner after the offeror receives cardholder account setup information. OTC would like an option for rush orders. Cards will only be mailed to the OTC Finance Office Procurement Card Administrator. The proposal must provide detailed information on the proposed card processes including, but not limited to: Card generation with immediate card number, paper process/electronic online process. Online activation Restrictions on how many lines or characters that can be embossed on a card Card delivery (time frames) and activation process Card security Card cancellation, temporary lock or suspension, card termination and replacement (lost and stolen cards); including reporting Card reissuance (time frame) Card reporting and notification process Card issuance and expiration time periods Addition of new cardholders within an established program Fraud, disputes and chargebacks Billing statements (methods of how bills may be received; online, email, mail, etc.) Declining balances (optional) Issuing a card to a new cardholder
