Auto No-Fault PIP Contractor agrees to provide the following claims administration and administrative services to the City: a. Claims administration services – including the administration, adjustment, management, settlement, and oversight of claims arising out of Auto No-Fault PIP claims. b. Providing supervision of the loss adjustment process. c. Determining and implementing appropriate claims practices to adjust assigned claims in accordance with Contractor’s established practices. d. Adhering to high standards of professional conduct. e. Adjusting, investigating, evaluating, negotiating, settling or denying Claims within the standing authority granted to the Contractor by the City. Manage the Claims to assure that the City and claimants receive high quality service f. Establishing, monitoring, and timely revisions of claim reserves. g. Maintaining current knowledge of Michigan no-fault laws and court decisions, and applicable adjustment practices and procedures, and modifications, if any, upon advisement from the City. h. Assisting in the preparation of claims for suit, hearing, trial, or subrogation as appropriate.
