Lead Navigator Organizations oversee Navigators to ensure the objectives of the Navigator program are met, including: Delivering one-on-one, in-person enrollment assistance to individuals seeking healthcare coverage. Explaining the application process, entering applications into HPF, and explaining eligibility results. Facilitating enrollment in both QHP/QDPs and WAH. Providing education so that customers understand the requirements and responsibilities related to their coverage. Completing training and exams to achieve certification prior to delivering services, and on an ongoing basis to retain certification. Delivering all services in accordance with the Navigator Program Standards established by the ACA. Lead Navigator Organizations establish partnerships with community organizations (Network Partners) that have existing relationships with uninsured or underinsured groups. Lead Navigator Organizations create a network of organizations throughout the service area that facilitates broad access to assistance. These Network Partners hire and maintain Navigators on staff who deliver application and enrollment assistance through WAHBE. Lead Navigator Organizations are responsible for coordinating outreach efforts with their Navigator networks and are the key point of contact, communication, and support for the Navigator network in the service area...
