Arbitration is a process in which each side presents its case at a hearing to a neutral that renders a final and binding decision. Section 38a-9 of the Connecticut General Statutes provides that the CAD is responsible for providing an independent arbitration procedure for the settlement of automobile physical damage and automobile property damage liability insurance claims in situations where liability and coverage are not in dispute. The Arbitration Services shall only apply to matters that were not resolved through the CAD’s mediation process. The Commissioner shall prepare a list of at least ten persons, who have not been employed by the CID or an insurance company during the preceding twelve months, to serve as arbitrators in the settlement of such disputes. The arbitrators shall be members of any dispute resolution organization approved by the Commissioner. One arbitrator shall be appointed to hear and decide each complaint. Appointments shall be based solely on the order of the list. 1. Organizational Expectations Proposers must be dispute resolution firms or similar organizations, which may include but is not limited to law firms, mediation firms or arbitration firms. Please see Section I.B.7 above for minimum organizational requirements (Minimum Qualifications of Proposers - Organizational), and provide any supporting documentation as appendices. The response to this section must include a general overview of your organization including its history and description of proposer’s experience. Please provide arbitration client references (including name, company, email and phone number). 2. Service Expectations The prevailing arbitrator service must have the ability to provide the Arbitration Services as described in this RFP including conducting remote hearings and in-person hearings at the proposer’s offices or the CID’s office. It is both critical and a requirement that the arbitrator shall provide a comprehensive written decision to the parties of record within 15 days of the hearing. Please see Section I.B.7 above for minimum service requirements (Minimum Qualifications of Proposers - Organizational), and provide any supporting documentation as appendices. 3. Staffing Expectations Each proposer shall ensure the availability of Arbitrators as needed for timely and efficient arbitration proceedings, and confirm that no conflict of interest exists with respect to each assigned arbitration. The prevailing party shall have the necessary qualified personnel described herein and an appropriate supervisory structure. See Section I.B.7 above for minimum staff requirements (Minimum Qualifications of Proposers). Please provide resumes of proposed Arbitrators and management staff, a staffing organizational chart and other supporting documentation as appendices. The response to this section must include a description of the proposer’s commitment to affirmative action, as required by the Regulations of CT State Agencies § 46A-68j-30(10).
