1.4.1 Lottery Gaming System The goal is to acquire a secure, state-of-the-art Lottery Gaming System that can adapt to changing markets and technologies to maximize profits by offering a wide array of products using multiple technologies and sales channels including the Internet and wireless networks. To meet the Lottery’s goal, the Contractor will be expected to: a. Complete a Conversion of services and all historical data from the current system, smoothly and within the timeline approved by the Lottery. b. Provide uninterrupted operation of all components of the System. c. Provide a System that is operationally sound and incorporates high levels of integrity and security, thus minimizing risks to the Lottery. d. Provide upgrades on a regularly scheduled basis to avoid technological obsolescence. e. Provide appropriate controls and interfaces that allow the Internal Control System (ICS) to perform all intended functions with high integrity and security. f. Provide accurate and up-to-date data from all parts of the System, with checks to assure security and integrity. g. Provide services to internal and external Lottery customers in the most effective and efficient manner. h. Utilize state-of-the-industry telecommunication technologies to provide efficient, scalable, and reliable telecommunications. i. Provide a Business Intelligence (BI) system and services that will allow the Lottery to transform data into information that can be used to make more informed and more profitable business decisions. j. Ensure the System integrates and communicates with all Lottery systems (e.g., accounting, publicfacing website, etc.) as required. 1.4.2 Distribution and Warehousing Facility Services The goal is to procure reliable, secure, and cost-effective warehouse facilities and delivery services that include next Day delivery service and return service. 1.4.3 Warehousing Facility and Services The goal is to procure a warehouse facility and services that maintain a high level of customer service, value, security, and integrity.
