Service Delivery: 2.3.1 Service Initiation: Unless there are mitigating circumstances on the part of the older adult, the service provider will begin providing services within seven (7) days of completing the client intake assessment. 2.3.2 Re-assessment of Need: a. Re-assessments will be conducted at a minimum of twice annually (one (1) face to face and one (1) via telephone, if appropriate) utilizing the tool located in the ACSS data base (Appendix B-1&2) to determine changes in client status, client satisfaction, need for additional services, and to determine continued eligibility (i.e. post-surgery, post Pandemic, etc.). b. Re-assessments will be conducted in the same manner as the initial assessment listed in 2.2.2 above and are not billable units. c. Changes in any item in 2.3.2 above should be specifically noted and addressed during each reassessment and if client no longer meets the criteria, ACSS will be notified. 2.3.3 Client Records: a. The service provider will establish and maintain a file for each client served, as required by ACSS, containing (at a minimum) the following information: • Signed Release of Information form dated within the previous 12 months • ACSS Client Bill of Rights and Responsibilities form (included in each service specific appendix) dated within the previous 12 months and signed by both client and service provider representative • Copy of original referral and intake forms...
