Specific instructions for the Bidder to provide a narrative response to the Scope of Services may be found in Part IV, Section III, Proposed Services. Administration of Family Support Navigators Continuously recruit and hire Family Support Navigators throughout the State, ensuring the inclusion of: Black, Indigenous, and People of Color; and Those from underserved populations. Enabling families to link and access information for improving health outcomes for their children and youth, from birth through twenty-one (21) years of age, with special health care needs. Provide training to new and existing Family Support Navigators, including but not limited to: How to access up-to-date available resources. Current up-to-date processes used by service systems (medical care, education, behavioral health). Understanding the Department’s policy for handling confidential information. Provide support and guidance to families navigating the: Health Care System, including: Initiating and completing eligibility applications and referrals. Preparing for appointments and meetings such as Individual Education Plan (IEP) and 504 Plan meetings with the school, specialty provider meetings, etc. Assisting with assistive technology. Locating special medical services and/or medical equipment/supplies. Behavioral Health/Mental Health System: Ensuring the completion of applications or referrals. Preparing and planning for appointments or meetings such as IEP and 504 Plan meetings with the school, specialty provider meetings etc. Assisting families and other service providers with monitoring the child/youth’s treatment goals and objectives, and monitoring the process made towards those goals and objectives. Providing support and education around shared decision making. Education System, including but not limited to: How to initiate the special education process. Preparing for IEP or 504 Plan meetings. Locating community-based organizations that help with advocacy. Locating special medical services and/or medical equipment/supplies that can be utilized during school hours.
