The City of League City is requesting a vendor to provide inbound interactive voice response phone system that allows city residents to pay Utility Bills without speaking to a live representative. Qualified proposers must be able to demonstrate a proven ability to provide the following: a) Technical Requirements b) At least five (5) years of experience successfully processing credit card and electronic check payment records transmitted for processing and settlement from major credit/debit card processing networks. c) Be following all Payment Card Industry security standards as established by Payment Card Industry Standards Council. A copy of the PCI Attestation of Compliance (AoC) is required to be submitted as part of the RFP response. d) Support all major credit card and electronic check options. e) Provide on demand payment, settlement, and refunding services, preferably cloud based. f) All credit card data and bank account data is the responsibility of the proposer and the proposer retains all liability. No credit/debit card, bank account, or cardholder information shall enter the City’s network environment. g) Provide accessibility to online live transactions and daily reconciliation reports. Reports must include Tyler Munis Account Numbers or service addresses...
