2.1 Infrastructure Services The City seeks modern infrastructure solutions that create a robust hybrid environment, enabling seamless operation across on-premises and cloud platforms. This includes virtualization, storage, networking, and security components that work together to deliver reliable, scalable services while maintaining strict compliance requirements. 2.2 Implementation Services The successful vendor will provide comprehensive implementation services, working collaboratively with City staff to plan and execute the infrastructure modernization. This requires a phased approach that minimizes disruption to City operations while ensuring successful deployment across all technology domains. 2.3 Ongoing Operational Services Post-implementation, the vendor will support the City's operational needs through proactive monitoring, management, and optimization of the new infrastructure. This ensures the environment maintains peak performance and security while adapting to changing municipal requirements. 2.4 Knowledge Transfer and Training Essential to long-term success is the effective transfer of knowledge to City staff. The vendor will develop and execute a comprehensive training program that builds internal expertise, enabling City personnel to confidently manage and maintain the modernized infrastructure.
