4.1. System Features High-quality voice calls Scalability to support future growth Voicemail and voicemail-to-email integration Call forwarding and call waiting features Call Recording Desktop Soft Phone: Including file storage Failover Capability Integration with existing business tools (CRM, etc.) User-friendly interface for both management and employees Remote worker support Monthly Phone Maintenance Agreement 4.2. Hardware Requirements Desk phones (Please specify the models and types of phones available) Wireless handsets (if applicable) Any required installation hardware or adapters 4.3. Software Requirements Admin portal for system configuration and management End-user portal for call management Call Archiving Portal 4.4. Support & Maintenance Ongoing technical support, including helpdesk services and must include On-Site Remediation Turnkey Installation Required Onsite training required for all employees Software and firmware updates Warranty terms
