The Minnesota Judicial Branch is requesting proposals for a scheduling product which will integrate with the MJB’s existing district court CMS. The integration with the CMS will allow for case record search, case eligibility confirmation, and hearing scheduling. The online scheduling product will have the following components: 1. Interactive Web Response (IWR) case record search and display of results solution a. An integrated product which queries and returns case data (e.g., charges, fines and fees owed, ability to schedule a Hearing Officer appointment) from the existing CMS. Case information is returned and displayed to the customer based on hearing eligibility conditions. 2. Calendar Scheduling a. An integrated product which queries and returns future calendar availability per capacity limits (multiple locations) from the existing CMS. b. Once the customer locates their case or hearing, they are given the option to select a time and date to schedule a hearing, request a reschedule of an existing hearing, or cancel a hearing (within business rule constraints). Users requesting assistance will be notified of an MJB phone number to call for assistance.
