developmental disabilities ombuds services statewide. This contractor shall provide the following services within the performance period to fulfill the ombuds’ duties: • Provide information as appropriate on the rights and responsibilities of persons receiving developmental disability [disabilities] administration services or other state services, and on the procedures for providing these services; • Investigate, upon its own initiative or upon receipt of a complaint, an administrative act related to a person with developmental disabilities alleged to be contrary to law, rule, or policy, imposed without an adequate statement of reason, or based on irrelevant, immaterial, or erroneous grounds; • Monitor the procedures as established, implemented, and practiced by the Department of Social Health Services to carry out its responsibilities in the delivery of services to a person with developmental disabilities, with a view toward appropriate preservation of families and ensuring health and safety; • Review periodically the facilities and procedures of state institutions which serve persons with developmental disabilities and state-licensed facilities or residences; • Recommend changes in the procedures for addressing the needs of persons with developmental disabilities; • Submit annually, by November 1st, to the governor and appropriate committees of the legislature a report analyzing the work of the office, including recommendations
