Specifications include, but are not limited to: 5.2. Service and Support Requirements 5.2.1. Vendor will provide all ongoing, onsite maintenance, including, but not limited to, parts, labor, supplies, shipping and handling, and other necessary maintenance options at no extra cost. 5.2.2. Guaranteed service level response times – no later than four (4) business hours from the service call. 5.2.3. Comprehensive reporting to allow for tracking of expenditures, device usage, and other operational metrics. 5.2.4. Delivery of machines must be to the specified school site with a minimum of 48 hours advance notice between 8:00 AM and 3:00 PM. Prior site preparation must be complete to fulfill turnkey installation for immediate use within twelve (12) hours or less, excluding network configuration.; XEROX D95CP COPIER 35qty B/W ; HP COLOR LJ M451DN PRINTER 19 qty Color
