2.3.1 Device Requirements • The Software should bridge operating systems with the potential to function in Windows, Mac and other environments. The Software must be compatible with full functionality on a mobile environment supportive of iOS/iPad technology. • The Software must be compatible with multiple equipment types, including laptops, mobile devices, and tablets, including the MacBook, iPad, and Surface Pro. • Before accepting the Software, the District shall have the ability to perform acceptance testing on the same in order to ensure that it conforms to the RFP requirements and the Firm’s proposal. 2.3.2 Software Requirements • Must NOT require use of Chrome. • User interfaces are ADA compliant for users with disabilities. Software must be fully available and accessible 24/7, excluding scheduled downtime for maintenance and upgrades. • Software must run efficiently during times of peak use with an uptime percentage of at least 99%. • Software must need minimal downtime for updates and upgrades. • Software must provide effective and continue monitoring of its performance and uptime to meet agreed upon service level commitments. • Updates and upgrades should be provided regularly during the Contract term so that continuing access is provided to the most current version. 2.3.3 Tech Support • Support for users must be provided by Firm via email, phone and/or live web help. • User support must be available to all users. • Firm must provide a tiered level of support. 2.3.4 Data Security • Firm must employ industry best practices for data security, especially those to safeguard personal information. • Firm must maintain industry best practices for data protection and security in the data centers of the hosted environment. • Firm must provide Software security to protect data that is processed through the Software. • Firm follows industry best practices for regular data and system backups and backup storage.
