A. This RFP is seeking a Web-based application providing SMS/MMS, video and voice communications with automated language detection and translation leveraging multiple translation sources. B. Communication Services 1. SMS/MMS, Text-to-911, streaming video, and voice telephony with integrated language translation. 2. Embedded video service supporting multiple participants and live ASL interpretation. 3. Real-time closed-captioned transcriptions of all video participants. C. Live Voice and Video Transcription 1. Live audio transcription for 911 trunk and Public Switched Telephone Network (PTSN) calls without on-premises hardware. 2. Real-time identification and notification of key terms through acoustic signature. 3. Workflow automation for categorized responses based on transcribed speech. D. Integrated Language Services 1. On-demand over-the-phone language interpretation for non-English speaking callers during live 911 calls. 2. Multimodal conversational sentiment analysis for quality assurance. 3. Integrated language services for Text-to-911 that translate incoming messages and responses in real time. E. User Interface and Accessibility 1. Simplified user interface accessible via web application and mobile app. 2. Unique logins for station and staff, with customizable access levels for supervisors, admins, and telecommunicators.
