This Invitation to Bid (ITB) sets forth the requirements and specifications of Louisiana Delta Community College. The contents of this ITB and the Bidder/Vendor/Contractor’s bid response shall become contractual obligations if a contract ensues. The bid and any resulting contract shall be governed under the laws of the State of Louisiana. Louisiana Delta Community College (LDCC) requires a vendor to provide an Inbound Student Services Call Center Services. LDCC is a multi-campus institution with more than 3,000 students. LDCC’s current Enterprise Resource Planning (ERP) system is Ellucian Banner application. The call center will respond to calls requesting detailed student services information regarding admissions, financial aid, enrollment services, and general inquiries. The successful vendor will provide its staff members with comprehensive training and detailed instructions on the entire student services processes making sure they are knowledgeable of all the various types of assistance and highly trained in the area of customer service including bi-lingual agents to support our commitment to Spanish speaking students and parents. The call center will have access to the software needed to provide student support services.
