Contractor shall administer FAP, ECIP, and ASSUR16, as requested by the State under the DHSS no-wrong-door policy. Contractor will assist the State with administration of SCAP Electric, as necessary. Contractor shall conduct the entire application process during the DEAP program operation period; including intake, data collection and entry, certification, funding (if a funding contractor), and record keeping of applicants for FAP, ECIP, and any other services offered by DEAP. Contractor must have the capacity to print and mail out at least ten thousand (10,000) reapplication documents annually to prior-year clients. Contractor shall execute FAP and ECIP for the households that contact them. Before starting to work on an application, contractor will review the LIHEAP system to confirm that other contractors have not started the FAP or ECIP application for the household for the active program year. (Two active program years could operate concurrently if there is a pre-application process for the heating program.) Contractor shall utilize the State-specified software system (ASSIST) for intake, case management, and eligibility determination. Contractor shall cooperate with the State in operating the software platform, including necessary time and labor for maintaining, analyzing, and testing the business requirements of the software platform when requested by the State. Contractor may request collaboration from another DEAP contractor when they believe that they have reached their capacity to complete the applications; however, the assisting contractor will have a right to decide the terms of the collaboration.
