The City currently has approximately 460,000 utility customers and sends approximately 24,000 utility bills per day. Each customer is billed on a monthly basis. The approximate number of utility bills sent out annually is 5.4 million. The City bills utility customers through the Oracle Utilities Customer Care and Billing (CC&B) application. The City is currently operating under CC&B version 2.9. The City qualifies for the automated first-class address-certified, carrier route postage rates. The City anticipates the Offeror will provide sufficient services to integrate the City's data into the City's document templates. Additionally, the Offeror will allow for periodic modification of the document templates at the City's request. The City's primary goal is to obtain City Services utility document print, mail, archive, and retrieval services from an experienced firm committed to reliable, accurate and easy to use services. A secondary goal is to engage the firm in other support functions that allow the City to maintain its efficient use of technology and explore new advances in bill printing functions.
