The selected vendor will perform work on-site at the College’s nonresidential campuses and off-campus sites. The selected vendor will provide all staff, tools, materials and necessary equipment to maintain printers in good operating condition. All work must be done in accordance with manufacturer’s standards or specifications. Parts and supplies must meet Original Equipment Manufacturer (OEM) quality and technical specifications. Each Proposer must provide and show evidence of the following minimum requirements: 1. A strong record of customer service, proven experience and excellent references. 2. Assignment of a dedicated account manager to work with MC’s assigned contract supervisor who will report, monitor and address concerns before they become issues, and maintain clear and open communication. 3. Factory trained and authorized experienced technicians and management personnel. 4. Ease of contact by phone or website by MC staff. 5. Tracking of inventory and maintenance schedules. 6. Quick response guarantee – On-site service within 2 business days. 7. OEM parts and supplies. 8. Financially stable with strong supplier relationship.
