a. Designate a dedicated point of contact responsible for resolving problems, administrative or billing issues, and expediting services related to overall performance of the contract. b. Provide an organizational chart and list of contacts (with phone numbers, department and titles) in relevant functional areas. Allow staff to communicate directly with such contacts when staff deems it appropriate. Shall provide updates to the organizational chart and contact information as changes occur within 10 business days. c. Kearsarge may provide a “look back” opportunity to any or all bids. “Look back” is defined as a provision, that once the bids have been opened, bidders may be requested to review their proposal for any final considerations. d. In the event no funds or insufficient funds are appropriated or budgeted or sufficient funds are otherwise unavailable by any cause whatsoever in any fiscal period for the payments due under the Contract, Kearsarge Regional School District shall immediately notify VENDOR of that event and the Contract shall terminate without penalty or expense to Kearsarge Regional School District on the last day of the fiscal period for which appropriations have been received or made. e. Ability to receive electronic eligibility files f. Plan document creation and amendments g. Employee self-service support and flexibility that includes telephonic, mobile app and website support h. Maintain separate group structure i. Meet with the contract and benefits administration staff within 10 business days after the contract award date to review the Contractor’s program to present the proposed communication material, and to jointly establish a preliminary implementation plan, open enrollment program, and schedule. Meet annually with staff each year of the contract for the same purpose. j. Finalists will be asked to provide communication material to include sufficient copies of any product brochures to be distributed to employees during the KRSD open enrollment each year. This information is not required or needed with the initial proposals. i. The brochure should outline all the services of the Life and Disability procedures for receiving services, HIPAA, and any other information required to be disclosed under Federal and State law. ii. All expenses associated with the printing or reprinting, and distribution of these materials shall be the responsibility of the Contractor. iii. OneDigital will coordinate the distribution of enrollment materials. iv. All ongoing administrative costs associated with meeting these requests for proposal requirements are to be included in the quoted rates. Any additional costs must be disclosed.
