1. Phase 1 – Review Departmental Roles and Responsibilities: The consultant will work with each Department (relevant Departments listed under Section 3 below) to determine each Department’s roles and responsibilities within the Agency. These Departmental roles and responsibilities will be compared to the Agency’s current organizational chart and the strategic goals for each Department. The consultant will develop a final report which defines roles and responsibilities across the Agency, identifies potential overlap and gaps in responsibilities across Departments, assesses potential areas where responsibilities may be incorrectly assigned, and highlights critical cross-Departmental responsibilities which require organizational collaboration. 2. Phase 2 – Assessment: The consultant will perform an assessment of SOPs for each Department. This Assessment should include a stakeholder engagement element (i.e., leadership and staff interviews, a data review element, a documentation review element, and an analysis element, and should result in the following analyses: a. Capacity for SOP development, maintenance, updating, and review: Review of the RTA’s overall practices for (1) developing new SOPs (including any Departmental, ELT, and/or Board reviews and approvals), (2) operationalizing new SOPs across the Agency (i.e., converting SOPs into practices), (3) storing and cataloguing SOPs, (4) updating SOPs when business and operational practices change, and (5) reviewing SOPs to ensure relevance and compliance with current local and Federal laws and the Agency’s Board-adopted policies...
