1. Safe and Responsible Driving - a. Adherence to Traffic Laws: Ensure compliance with all traffic laws, including speed limits lawful driving maneuvers, and parking regulations, to guarantee the safety of all passengers. b. Defensive Driving: Remain up to date on defensive classes and certifications. Practice defensive driving techniques to avoid accidents and respond to potential hazards on the road. c. Moderate Vehicle Operation: Focus on gentle braking, smooth acceleration, and careful turns to provide a comfortable ride, particularly considering the needs of senior and disabled passengers. 2. Passenger Assistance and Care – a. Assisting with Boarding and Exiting: Help senior citizens board and exit the vehicle, especially those with mobility challenges, using wheelchair lifts, ramps, stepstools, or handrails as necessary. b. Securing Passengers: Ensure that all passengers are safely seated and that any mobility devices (e.g., walkers, wheelchairs, and/or canes) are securely fastened during transit. c. Monitoring Passenger Comfort: Check on passengers regularly to ensure they are comfortable, offering assistance with seat belts or adjusting seating arrangements if needed. Emergency Support: Be prepared to document and report on medical events or emergencies until professional help arrives. 3. Route Management – a. Driver will follow designated plan based on their trip’s appointment time, pick up location and destination. b. Timely and Accurate Transport: Follow the designated route and schedule to ensure timely transport. c. Knowledge of Medical Facilities and Destinations: Familiarize yourself with common destinations like DeKalb senior centers, medical facilities, and community areas frequented by DeKalb seniors. 4. Communication and Customer Service - a. Clear and Courteous Communication: Speak clearly and respectfully, ensuring that instructions or announcements are understood, particularly by passengers who may have hearing impairments. b. Compassionate Interaction: Show patience and understanding when interacting with seniors, recognizing that some may have cognitive or communication difficulties. c. Conflict Resolution: Address and report any disputes or issues among passengers calmly and with empathy. 5. Vehicle Inspection and Maintenance – a. Pre-Trip and Post-Trip Inspections: Conduct thorough checks of the vehicle, paying extra attention to features like wheelchair lifts, seat belts, stepstools, and wheelchair restraints. Ensure the vehicle is clean, especially free of any obstacles that could cause tripping or slips/falls. b. Participate in mandatory annual vehicle inspection by County-identified certified mechanic.
