The selected firm shall: a. Provide a vision care plan to participants retired from or employed by the County and their eligible dependents. b. The Plan care must be from a network of vision care professionals comprised of optometrists, opticians, ophthalmologists, and dispensing facilities c. The Plan shall allow participants to receive discounts on products and services, including, but not limited to, eyeglass examinations, contact lens examinations, frames, lenses, and replacement contact lenses. d. Provide a fully insured Vision Insurance option that includes the following benefits: eye exam, lenses, frames, and contacts. e. Please outline all your applicable fees in the charts below that you propose for a self-funded managed vision plan. The current administrative service fee is $0.27 per employee per month. Include your proposed administrative service fee utilizing approximately 5,000 subscribers. f. Provide a network of vision care professionals and dispensing facilities that are geographically accessible to participants. g. Provide a designated representative who is knowledgeable about all aspects of the Plan and related services listed herein and is always accessible by phone or email during regular working hours to address emergency and non-emergency issues. h. Provide services efficiently, accurately, and responsively. i. Manage network providers and resolve provider-participant issues within three (3) working days. j. Provide monthly insurance self-billing information securely online to the HR Employee Benefits Division.
