The purpose and intent of the Request for Proposal (RFP) is to solicit proposals from qualified firms to provide (build) a scalable Data Integration System and a Case Management Software System that will allow for case intake, case management, and reporting to support integrated service delivery. The software solution would also allow workflow management and be exclusive to Guilford County. The Guilford County Department of Health and Human Services (DHHS) - Division of Social Services’ (DSS) Aging and Adult Services Division will serve as the first deployment of the case management software with the potential for any prospective software to expand to universal intake for all of DHHS-DSS and eventually any relevant County Departments. The Integrated Services Director within Guilford County manager’s office will direct this process. The County is seeking a qualified firm to assist with integrated service delivery with the primary objectives of referrals, access, and viewability of service history. This system should support the sustained engagement of clients to improve health and well-being. Integrated Data Systems are often used to inform decision-making at the top tiers of local government. Policymakers use analyses based on large numbers of Integrated Data Systems (IDS) records to understand the overlap between users or individuals who receive services from different systems and the impact of one system’s policies and programs on the outcomes in another. An important component of current and future IDS is predictive modeling. To accomplish this, large amounts of data sets from disparate systems will need to be stored and linked through the IDS to make the IDS a robust source for carrying out predictive modeling and developing related tools to improve case-worker decision-making. Guilford County also is interested in implementing a configurable integration platform to implement new Case Management Systems (CMS) for our Adult and Aging Services Division while maintaining the present legacy applications and functionality in other Social Services Divisions. The County will implement the data integration program in phases starting with the initial phase of navigating our Adult and Aging Services division onto a CMS to test the functionality and usability of the case management system for Guilford County. The CMS should be designed to help intake workers, case managers, social workers, and other service providers gain “situational awareness” of the needs and risks at the client level. In contrast, the IDS should be able to facilitate assessments and identify community needs and service gaps at the population level. A comprehensive CMS should include broad information sharing, identifying client information made available to authorized users, document and image sharing for care coordination and management, partitioning of certain types of data for regulatory compliance, and role-based access controls.
