1. General Requirements: This Contract is for the rental of free-standing water dispensing equipment and delivery of bottled water and related supplies listed on Exhibit B Price Schedule. This Contract does not include water bottles that are less than one (1) -gallon. This Contract will be used by the Department of Energy and Environmental, Remediation Division (“DEEP”), Potable Water Program to deliver bottled water to eligible recipients of the program (“Eligible Recipients”) and executive State agency locations that do not have a potable drinking water source. Drinking water provided under this Contract must meet or exceed the following: a. All applicable State, Federal and local drinking water health codes, regulations and the maximum contaminant levels applicable to public drinking water supplies. b. All applicable standards provided by the Federal Food and Drug Administration, Title 21 of the Code of Federal Regulations. c. All physical, chemical, bacteriological and radiological parameters and standards set forth by the United States Environmental Protection Agency (“EPA”) and the EPA’s National Primary Drinking Water Regulations. 2. Potable Water Program Eligible Recipients: Contractor shall deliver bottled water to Eligible Recipients of the DEEP Potable Water Program in accordance with Connecticut General Statute Section 22a-471 (a) (1). Rental of water dispensing equipment to Eligible Recipients is excluded from this Contract. The State shall not be liable for any rental cost associated with rental of equipment to an Eligible Recipient. Eligible Recipient is not authorized to place or modify orders or delivery requests. If an Eligible Recipient of the Potable Water Program notifies the Contractor, they no longer wish to receive bottled water, the Contractor shall refer the Eligible Recipient of the Potable Water Program to the Client Agency. The State shall not be responsible for the Eligible Recipient’s failure to return empty water bottles. 3. Customer Service: Contractor shall provide customer service support during the Term. Contractor shall provide each Client Agency contact information for customer service including but not limited to a toll-free telephone number and email address. Customer service personnel responsible for service calls must be well versed in the terms and requirements of this Contract. Contractor shall assign a Contract manager who will be the primary contact for all complaints, issues and service needs. The Contract manager shall respond to any complaints, issues and service needs within one (1) Business Day of Client Agency’s notification. The Contractor shall notify Client Agency users and the DAS’ Contract Specialist within five (5) Business Days of any changes in customer service and the Contract manager’s contact information. Contractor shall have a designated contact to respond within twenty-four (24) hours of Client Agency’s notification of an emergency. 4. Delivery: Contractor shall deliver to locations and within the delivery timeframes specified in the Purchase Order or any other timeframe provided by the Client Agency. The amount of water delivered, and delivery schedule will be listed in the Purchase Order or other communication provided by the Client Agency. The Contractor shall provide inside delivery and assistance for locations where elderly and handicapped Eligible Recipients reside at no additional charge. The Client Agency will provide prior notice if a location to the Contractor. Empty water bottles from prior deliveries must be picked up simultaneously by the Contractor upon making deliveries at designated sites. Any item not delivered during an established delivery period may be canceled at any time and for any reason at no cost to the Client Agency. Any additional costs incurred by the Client Agency, due to the Contractor’s failure to deliver is the responsibility of the Contractor. At the Client Agency’s sole discretion, Contractor shall either deduct such costs from the invoice or issue a credit. Any product delivered that does not conform to the terms of the Contract will be returned at the Contractor’s expense. At the Client Agency’s sole discretion, Contractor shall either deduct such return costs from the invoice or issue a credit. Contractor may nee
