The Scope of Work (SOW) is meant to give an overall idea of the lockbox services that the BWL is interested in procuring. However, the list is not intended to define or limit the final SOW, which may change based on the BWL’s needs. The range of services that the Bidder will be contracted to provide may also depend on the Bidder’s capabilities and pricing. At a high level, the scope of the BWL’s lockbox services is as follows: 2.1 Data Exchange and Transmission 2.1.1 Physically accept and process a minimum of 3,500 checks per operating day. 2.1.2 Accept a daily Customer Information File (CIF) file via Enterprise Service Bus (ESB). 2.1.3 Capture check image and remittance stub both front and back with the ability for BWL staff to view. 2.1.4 Process BWL invoice barcoding on remittance stub, including fonts used and position of data. 2.1.5 Provide research and correction tools for BWL staff to detect errors, perform corrections, and address failed processes. 2.1.6 Interface with BWL’s Customer Information System, UMAX, provided by Itineris. 2.1.7 Meet payment data transmission requirements as outlined in Appendix A. Reporting Provide Exception Reporting, including volumes and types. Provide Error Reporting including volumes and types. Provide Weekly and Monthly Statistical Reporting, including information regarding checks processed and a number of unpostable checks.
