1. The Contractor shall establish and maintain sufficient local product inventory to support the City's fleet of vehicles and equipment. The Contractor shall guarantee that the stock of products specified in this agreement is available locally and shall provide parts delivery and will-call services, excluding weekends. 2. Deliveries will be marked as complete, ship or cancel. Any item(s) on back order will require notification from the vendor to the ordering shop. The backorder item(s) will be canceled from the original purchase order, and the ordering shop will provide a new purchase order number for the backorder item(s). Once the back-order item(s) are delivered and marked as complete, the new purchase order number will be included on the delivery documents and the invoice for the back-order item(s). 3. Special handling and/or freight charges must be pre-approved. The Contractor will assume all shipping/delivery charges unless prior authorization from the City is provided. If such authorization is received, the City will reimburse the Contractor as a pass-through cost on the invoice with documentation that includes the price the Contractor paid for the special handling or freight. 4. The Contractor must meet the following fill rates: 5. The Contractor will make available or deliver a minimum of 85% of all orders within 24 hours of receipt, excluding weekends. To meet this fill rate requirement, orders placed on Friday must be delivered by the following Monday. 6. The Contractor will make available or deliver all orders within one week after receiving the order. 7. For orders requiring more time than allowed, as outlined above, the Contractor will email the City authorized representative. This notification must include the reason for the delay, backorder information, and estimated date/time of delivery. The Contractor will provide status updates on the order until it is delivered. 8. If an item cannot be supplied immediately from the Contractor’s stock, the City reserves the right to purchase the item from other sources when the City determines that it is an emergency purchase need. 9. The contractor must off-load all deliveries and pick up parts cores weekly at no additional cost to the City. 10. The Contractor may make multiple daily deliveries to multiple locations Monday through Friday, as required, to fulfill orders—delivery schedules will be determined by the ordering location.
