The City of Missoula seeks a comprehensive utility billing software solution that addresses its current operational needs while providing scalability for future growth. The proposed software should seamlessly integrate with all aspects of the utility’s services, including: • Maintaining customer accounts • Billing and collection processes • Improve customer communication capabilities via text and robocalling services • Service order management • Payment processing • Customer web portal functionality • Asset Management In addition to these core functions, City of Missoula is committed to implementing system improvements that enhance customer interactions and optimize staff efficiency. The City of Missoula expects the new provider to implement with the existing systems in place at the utility. These integration requirements include but are not limited to • Eden Accounting Software Integration (potentially transitioning concurrently) • Neptune Meter Reading Integration • InfoSend 3rd Party Print Vendor Requirements • ESRI ArcGIS as authoritative property address
