The Health Department anticipates awarding at least one (1) contract for the technological and staffing services needed to implement and manage a public health emergency call center. At the Health Department’s request, the contractor will provide a call center staffed with clinicians (e.g., registered nurses (RNs), nurse practitioners (NPs), medical doctors (MDs, DOs), physicians’ assistants (PAs)) and non-clinical customer service staff to handle inquiries and questions about infectious disease health matters from the public and healthcare providers, and, by scaling services based on need, participate in NYC public health-related initiatives and emergencies. The contractor must also provide any technological systems required to operate the call center. The call center may provide services by telephone, or video conference depending on the emergency response type, advances in technology, and the needs of New Yorkers. The call center services procured through this RFP will only be activated as needed but primarily in response to public health emergencies. There will be no minimum or maximum guarantee of work under the contract.