4.1 SCOPE OF WORK 4.1.1 DESIGN SERVICES a. Vendor must provide setup and design assistance with form layouts created and provided by the County. The design should accommodate the use of graphics, graphs, bar codes, QR codes, scan lines and color where feasible. b. Scan lines must be compatible with the County’s payment processor and scanners. c. All designs provided to the Vendor by the County will remain property of the County and will not be presented for review or offered for use to customers of the Awarded Vendor without written approval from Cumberland County. 4.1.2 COMPUTER PROCESSING/TECHNICAL SPECIFICATIONS a. Vendor will be provided with data via file transfer or upload. b. Vendor must be able to accept an output file from the County’s tax software and additional file formats such as .txt, .csv, .xls, .doc, .pdf, .xml, .rpt, etc. c. The Vendor may be required to make programming calculations to create remittance, processing scan lines, and perform pre-issuance testing, or code files with special messages to customers. d. Services must be compatible with the County’s software system, currently Farragut NCPTS. e. Vendor shall provide an Internet based project visibility, control, and tracking system that provides realtime, interactive information on document production projects indicating the production status of a job and provide process reports on demand to the County. Web-based process control system should allow the County to initiate job activity, electronically transfer data files, add/delete/update new jobs, monitor design and production output, review data and images processing, approve final production, pull and/or hold final job production and delivery, and view all USPS mailing reports. f. Vendor shall provide access to archive submitted jobs via the Internet or pdf file with the ability to e-mail and/or print an exact replica of the submitted document(s). g. Contractor shall maintain the necessary computer equipment to transfer data and shall make all necessary software changes for computer processing at no additional cost. h. The format of notices may change during the contract period. Vendor must be able to allow for modified formats, as technology and systems change. i. Vendor must provide conditional selection/suppression of any record, for any reason, and allow the County to control this process through the Contractor’s online portal. j. Vendor must allow for conditional messaging; the County uses several message areas on notices. k. The County requires pdf copies of all printed documents on secure FTP site. The Vendor must provide electronic copies of all documents printed.
