The Vendor shall deliver a solution that supports the following main features and functions: Benefit Administration Determine Claimant Eligibility Improve Integrity Measures Manage Additional UI Tools and Resources Manage Benefit Appeals Manage Claimant Administrative Processes (e.g., appeals, adjudication, Board of Review) Manage Claimant Administrative Processes Document Dashboard Manage Claimant Applications Register, Maintain, and Manage Claimant Accounts Customer Service Manage Customer Portal and Self-Service Manage Customer Transactions Manage Field Operations Respond to Customer Requests Dashboard Payment dashboard Application status dashboard Illinois Job Link Status dashboard Document dashboard Enterprise Enablers Manage Forms and Documents Business Intelligence Reporting Document View/Ingestion/Upload processes developed by the Vendor shall include additional functions, such as: Manage System Security Manage Internal Controls/Compliance Manage Communications
