This Request for Proposals (RFP) solicits proposals from qualified information technology support firms to support the Town of Blackstone’s public works, public safety and town hall information technology environment, network, and computer systems. Public Safety includes the Town’s Police, Fire/EMS, and Dispatch Departments. Town Hall includes all departments located in the Municipal Center, Public Works is located at 53 Elm Street.. The duration of the contract resulting from this RFP will be three years, and all specifications should reflect this period. Services include providing tier 2 and 3 helpdesk support, application support and development, ongoing maintenance of the current environment, network design, recommendations for enhancing existing systems, colocation and cloud support, assessment and assistance in implementing upgrades/changes to the current systems, and regular and emergency maintenance and support for approximately 70 users.
