Transition M&O services from the current provider within 6 months or less, including migration from the current provider’s ITSM tool; Provide M&O support for the HSEP, including a vendor internal triage team available to the Business Application Support Unit (BASU) who serves as the primary service desk for high priority incidents and prioritization of release content for HSEP components; Provide support for the currently implemented VHC business application components, including support for the OneGate software; Improve HSEP operational effectiveness and lower the total cost of HSEP ownership through a process of continuous improvement; Build and maintain collaborative working relationships with interconnected systems in a multi-tenant environment; and Maintain and update existing system documentation deliverables.
