Payment Processing Requirements Provide a secure web payment page hosting, transaction processing and related services Ability to process payments for Civil Process fees Ability to integrate with the BCSO website Ability to allow select BCSO staff to initiate refunds Support for multiple payment methods , including credit card, debit card, and electronic wallet Configuration options allowing BCSO to change costs and items Maintenance of detailed transaction records (e.g., payment date, method, amount, payer name, participant, and payment purpose). Compliance with and approved by the Comptroller pursuant to the Comptroller Payment Collection Data Security Policy Refund management process The page must allow the customer to choose: (1) the type of service; (2) the type of document; (3) the number of individuals to be served; and, (4) the location of the city or town to be served. All four of these factors will then be included in calculating the checkout price. Electronic receipt must be generated that includes the four categories listed in paragraph 10. There is no limit in the number of transactions that can be processed daily. Payment shall be deposited no less than monthly into the BCSO Civil Division’s bank account. Reporting and Notifications Ability to allow BCSO staff to generate custom data reports by type of service, city or town, or customer. Ability to generate ad hoc reports and schedule automated report generation. Automatic confirmation of payment for both customers and BCSO staff sent through email. All Payment reporting will be done at the vendor’s payment site and will not be executed with the BCSO website. Vendor will provide BCSO with a payment and payment reporting portal. Payment portal will provide variety of search and reporting features, including transaction look up, daily transaction reports, transaction history reports, exception reports, refund reports, chargeback reports, and daily reconciliation reports. Reports are available in real time; BCSO will have the availability to run reports at any frequency it desires. BCSO will have the ability to assign system access to the payment portal to multiple individuals. Historical data will always be available and never removed without the consent of the BCSO. All data will be maintained in compliance with data security best practices and retained according to the MA Statewide Records Retention Schedule. Daily reports will include but not be limited to: Transaction number Name of Payee Payee address Payee email address Payee phone number Payment type Amount paid What payment is for Date Confirmation number Comments BCSO will be able to design reports to fit our needs. There will be no extra charge for report creation, design, and development. BCSO will be able to search, drill down and report on any fields.
