To provide billing and collection activities related to: a. Bad debt collection services for self‐pay balances. All unresolved accounts are to be assigned to COMPANY at day 121. Bad debt collection services includes: providing outgoing dialing campaigns, email and text messaging when appropriate, establishing and managing payment arrangements, answering questions related to statements and fielding calls for account audits and charge disputes. b. Provide for collection agency intervention in an effort to collect medical bills determined to be uncollectible by HOSPITAL and its affiliated physician group(s). HOSPITAL currently or recently averaged monthly assignments to collections of 383 accounts and $3 million per month on the inpatient side and 4,306 accounts and $5 million per month on the outpatient side. Nothing herein should be interpreted as a promise of future performance. c. HOSPITAL will award this Project to COMPANY to perform bad debt collections. The timeline would be as follows: i. Accounts will be placed with COMPANY at 121 days from the first statement if payment arrangements have not been established or after two consecutive payments are missed. COMPANY will have 1095 days to collect or set up a payment plan. If no payment arrangement has been established at that time then such account(s) will be returned to HOSPITAL and will be labeled as “uncollectible bad debt.”
