A. The proposed Internet Conduit must support a Service Level of 99.9% uptime. B. The proposed network must include a 24 x 7 x 365 monitoring and trouble notification service. C. A monthly report on trouble tickets must be provided. D. A monthly report on usage must be provided. E. The proposed service must provide an automated notification of outages via email and pager or text message. F. The proposal must state what the Offeror’s policy and procedure is for escalation of unresolved trouble tickets. This statement must include the Offeror’s policy on providing outage credits. G. Services will commence July 1, 2025. If installation of equipment is required prior to July 1, 2025, the costs for installation services must be borne by the Offeror.
