Existing Equipment: • 178 Desktops, laptops & Tablets (MS surface and Police MDTs) • 44 Total servers • Count includes 4 physical & 40 virtual servers, • Count includes 7 VM appliances (non-windows virtual appliance/server) • Count not including 7 physical VM hosts (Containers for the virtual servers) The company must provide the following services and support items, covered in the fixed monthly fee: 1. Monitoring Services • 24x7x365 Monitoring & Alerts • 24x7x365 Incident Response Services • Performance Data Collection and Reporting • Managed EDR with 24x7x365 SOC support • EDR incident reporting • Backups Monitor and Management • Virus/Malware Filtering • Managed and Monitored Security Patches applied as needed from Microsoft. Patch both PC’s and Servers. • Dark Web Monitoring • Web Protection and Content Filtering • Email Protection, Spam Filtering & Archiving • Office 365 Cloud Protection • Dedicated Security Team 2. Co-Managed Services • IT Director Services • Single Point of Contact for all IT Issues • Managed Server Support • Managed Network Support • 24x7x365 Remote Support • 24x7 Onsite Support availability • 3rd Party Vendor Management • Remote/Mobile Access for IT staff • Manage Cloud Backups • Manager Cloud Disaster Recovery Services • Office365 • End-user Awareness Training • Disaster Recovery Plan • IT Asset Administration with shared access • Procurement Services availability • PSA Access • RMM Access
