The system must be hosted in the cloud and utilize a Softwareas-a-Service (SaaS) deployment model. 6.2.1.2 The system must also require no maintenance updates or support from the customer end, i.e., any system upkeep must be provided as part of the contract to the University by the vendor. 6.2.1.3 The vendor should deploy system updates regularly without any impact on the university or end users. (If the system requires on-premise hardware, these must be limited to connectors that integrate the campus video management system into the vendor’s cloud-hosted software). 6.2.1.4 The cloud hosting environment must be compliant and certified with System and Organization Controls (SOC-2). 6.2.1.5 The environment must have some level of geographical redundancy built in to ensure system availability is maximized even during a disaster at the vendor’s primary hosting location. 6.2.1.6 Details regarding hosting must be provided in the vendor’s response.
