The vendor will be responsible for administering the Health Care Account, Dependent Care Account, Commuter Benefit Account, and Limited-Purpose Flexible Spending Account (FSA). 4.0.02 The vendor shall prepare any forms required by the IRS and/or statutory regulations of flexible spending accounts now and in the future. 4.0.03 Upon request, the Vendor will attend quarterly on-site meetings with SEHP staff to discuss problems and their resolution during the current plan year and to develop an action plan to implement system changes as needed. 4.0.04 Upon request, the vendor will attend open enrollment training, meetings, and other benefit fairs that the SEHP may schedule. The vendor will also host training or informational webinars for the SEHP members and/or human resources staff. 4.0.05 The SEHP core hours are 8:00 a.m. to 5:00 p.m. CST, Monday through Friday. The account manager assigned to the SEHP should be available during these core hours. 4.0.06 The SEHP reserves the right to request the removal of any individual associated with the SEHP’s account for unsatisfactory performance as determined by the SEHP. 4.0.07 In the event of contract termination, the Vendor will return all files and documentation to the SEHP in the format defined and designated by the SEHP at no additional cost. 4.0.08 The vendor will work with the SEHP and their Vendor to allow our members to use a single sign-on (SSO) feature. 4.0.09 The vendor shall have two-factor authentication on their web portal...
