Service Requirements Section A contains service requirements that all five (5) of the content areas must adhere to. Certain service requirements vary by content area, per Section B, Content, below. ALL vendor products, regardless of content area, must adhere to these requirements: Refunds/Credits: Provide refund or credit options for libraries with existing subscriptions that become part of any group subscription that may result from this RFP. Users: Allow unlimited, authorized concurrent users for the audiences specified in the content areas below. Search Functionality: Provide user-friendly search tools, appropriate for the intended audiences, with advanced filtering options to locate relevant information efficiently. Accessibility Features: Must be fully ADA compliant. Provide options for customization, including text size adjustments, language translation, and audio narration, to accommodate users with diverse needs.
