Awarded Bidder(s) shall provide twenty-four (24) hours a day, seven (7) days a week monitoring services (including holidays). Awarded Bidder shall call Purchasing Department Office between the Monday thru Friday between the hours of 8:30 am to 5:00 pm excluding weekends and holidays or contact the afterhours answering services office before dispatching when system experience trouble signals or alarms. Services shall include, but are not limited to: the monitoring of fire and burglar alarm systems, the systems initiating devices, alarm notification, appliances, supervisory signal-initiating devices, and any other fire / burglars alarm related equipment. Other fire /burglar alarm related equipment may include, but are not limited to: wire, wire connections, fuses, remote annunciate panels, tramper detector switches, flow detectors and associated communication equipment (e.g. switches, hubs, patches panels, and any integration devices/panels). 2.1.1 Awarded Bidder shall provide runner services in accordance with Dade County Code of Ordinances, Chapter 14-66 Fire Alarms and all other applicable Federal, State, and Local laws and regulations. Qualified personnel must arrive at the affected within two (2) hours of notification. 2.1.2 Awarded Bidder shall provide continuous monitoring services through a UL Certified Central Station for all Fire and Burglar Alarm Systems and related equipment.. 2.1.3 Awarded Bidder shall maintain a UL certificate for each site being monitored. For sited that are not UL certified, the Awarded Bidder shall maintain one of the NRTL certifications at those sites in accordance with all applicable regulations; including but not limited to National Fire Alarm Signaling Code. The central station shall be licensed and registered accordingly, to operate in Dade County 2.1.4 Awarded Bidder responding personnel vehicles shall be fully stocked with basic materials and standard parts necessary to work on the systems located at the site. 2.1.5 Services shall be provided in accordance with the most stringent regulation throughout the life of this contract. There for, if there is any conflict between any guiding regulations and this solicitation, Awarded Bidder shall conform to the most stringent. . 2.1.6 If a signal goes off outside of the facility’s Normal Business Hours and a repair is necessary to remedy the false signal, the Awarded Bidder shall provide a quote to the Hialeah Housing Department, Purchasing Department for the repair via e-mail. If estimates are provided in –person or through any other form of communication, it must be accompanied by an e-mail or a verifiable form of communication.
